What is the overall purpose of ISO Clauses 7.4 and 7.5?

The overall purpose of ISO Clauses 7.4 and 7.5 is primarily focused on communication processes within an organization. Clause 7.4 emphasizes the importance of effective communication both internally and externally to ensure stakeholders are informed of relevant environmental and quality issues. This includes the need to establish protocols for how information is shared, who communicates what information, and to whom it is communicated.

Clause 7.5 complements this by addressing the management of documented information, which supports these communication processes. Although it involves documented information, the focal point remains on facilitating effective communication throughout the organization in relation to environmental objectives and management systems.

This focus on communication is vital, as it ensures that everyone involved understands their roles, responsibilities, and the context in which the environmental management system operates. When employees and stakeholders are well-informed, it leads to heightened awareness and better decision-making, which is essential for the overall effectiveness of an environmental management system.