When writing operating procedures, what does the term 'shall' indicate?

The term 'shall' in the context of writing operating procedures signifies a mandatory action that must be executed without exception. When 'shall' is used, it clearly conveys that the stated procedure or requirement is not an option; it is obligatory and must be adhered to in every applicable circumstance. This language is commonly employed in legal and regulatory documents to ensure that there is no ambiguity regarding the actions that must be taken.

In contrast, other terms such as 'should' or 'may' imply recommendations or options, rather than imperatives, which is why they are not appropriate in this context. Therefore, using 'shall' creates a definitive expectation, reinforcing compliance and accountability in the operational process being described.